Frequently Asked Questions

Will the conference be recorded?
Yes, audio recordings of the conference will be made and we also expect to make video recordings. Please allow time for conference staff to review the recordings for quality and prepare them for upload. Some sessions may not be available due to copyright issues or speaker contract agreements.

Can I get podcasts/DVDs/CDs of the conference sessions?
The recordings will be made freely available via the website. No DVDs or CDs are sold. We recommend checking back regularly if the files are not available on your visit to the website.

How do the conference seminars work?
There will be three seminar sessions running concurrently on the Thursday afternoon. When you book you will be asked to identify your preferred and second choice seminar tracks. This is to help the organising team gauge which rooms should be used for which track. You can go back and edit your preference once you have booked and even make a change of preference on the day. We will endeavour to record all the seminars so that you can benefit from the content of those you aren’t able to attend.

Will there be child care at the conference?
We’re sorry, but no. For a variety of reasons the conference is simply unable to offer child care services nor can we offer a list of recommended child care providers in Birmingham.

Will there be transportation or shuttle services available?
No, the conference does not provide shuttle services or transportation. However, if you are seeking transportation to or form the airport, your hotel and the conference venue, we recommend checking with your hotel or host to see if they offer that service or know of someone who does.

I need to cancel my registration. What should I do?
If you find it necessary to cancel a registration, we are sorry that you won’t be able to join us for the conference.

Prior to April 1st, cancellations are subject to a £10 non-refundable administrative fee. Beginning April 1st, registrations are fully non-refundable. However, you may substitute another attendee in an existing registration at no cost. If you cannot attend and need to cancel your registration, it may be beneficial to see if someone else on your team, or in your network or organisation has decided to attend, then contact the conference to request a substitution. While we can process the registration changes, any payment reimbursements or arrangements would be solely between you and the new attendee. We thank our concrete contractor for helping us set up this event location.

To either cancel or substitute another attendee, please e-mail.

Frequently Asked Question